Systems Engineer

The responsibilities of this job include, but are not limited to the following:

• Constructing, evaluating, and delivering financially responsible, accountable, justifiable, and defensible business decisions to support cost-effective and secure technology infrastructure on-premises and in the cloud with a focus on automation, sustainability, improvement, and best practice standards;
• Interpreting policies and providing technical recommendations and guidance for future programs, projects, and growth strategies; conducting project planning and resource estimation for new projects;
• Designing and administering infrastructure solutions leveraging various virtualization and storage technologies (e.g., VMware/Azure/Pure/NetApp);
• Developing operational procedures to ensure duties and tasks are implemented; evaluating and ensuring completed work meets performance standards;
• Supporting and enhancing existing unified collaboration platform built on a hybrid Azure AD/Office 365 and on-premises Active Directory environment including Exchange, Teams, OneDrive, SharePoint, and supporting tools and technologies;
• Deploying, engineering, and optimizing enterprise class and technology-based systems;
• Providing recommendations for improvements, evaluating alternate configurations, and developing concepts for modifications and future systems;
• Designing, implementing, configuring, and maintaining various Azure Cloud Services such as Azure AD DS, Teams, Intune, AD Connect, and Microsoft 365;
• Contributing to data backup, retention, and recovery practices and procedures for both on-premises and cloud hosted platforms including Windows and Linux;
• Analyzing, designing, developing, documenting, and implementing enterprise architecture to include server disaster recovery strategies and fail-over operations to ensure business continuity goals are met;
• Performing as a subject matter expert on specific assigned technologies and escalation point to provide tier 3 technical support for the team;
• Analyzing business processes and services to determine how people, processes, data, communications, and technology can best accomplish requirements, while acting as a technical representative to the stakeholders;
• Testing, monitoring, and maintaining infrastructure systems and applications for performance bottlenecks, identifying practical solutions, and working with other teams to implement resolutions;
• Attending and facilitating technical design reviews and technical briefings;
• Participating in outage incidents, assisting in the identification of root cause and remediation needed to permanently restore service;
• Interacting and negotiating with vendors, outsourcers, and contractors to secure software products and services;
• Responding to internal trouble ticket system requests and accurately documenting the path to resolution;
• Mentoring and training teammates on best-practices, troubleshooting, and automation;
• Performing other duties as assigned.

Minimum education and professional requirements include, but are not limited to, the following:

• Bachelor’s degree in science, engineering, or a related field with seven years of experience OR applicable training certificate issued in accordance with guidelines provided by software vendor (e.g., Microsoft MCITP/MCSE) from an accredited training institution plus at least seven years of task-related experience;
• Skilled in applying systems design, development, installation, operations, maintenance concepts, methods, and procedures. Strong technical, analytical, and problem-solving skills in a complex computing environment;
• Solid experience in the administration and performance tuning of application stacks;
• Adept at reading, writing, and interpreting technical documentation and procedure manuals;
• Excellent technical knowledge of current network protocols, operating systems, and standards, including TCP/IP, internet, and routing;
• Expert design knowledge of on-premises Data Center technologies with focuses including Virtualization, SAN, NAS, Microsoft Server, Linux Server, Fiber, and Ethernet technologies;
• Solid cloud experience, preferably Azure;
• Experience with monitoring systems (e.g., SolarWinds, Nagios, Splunk);
• Strong understanding of the installation, configuration, and management of Windows/Linux systems;
• Experience with the following concepts/systems:
  • At least 10 years of experience working with:
    • VMware ESXi and VCenter Server
    • Microsoft Windows Server (2012, 2016, 2019, 2022)
    • Active Directory, DNS, WINS, DHCP
    • Microsoft Windows Group Policy
    • Experience with HPE Hardware, DL3xx series, iLO 4/5, Smart Storage Administrator
    • Experience with Dell Hardware, R660 series, iDRAC, OME
    • Proven competency with most Windows commands/utilities
  • At least 7 years of experience working with:
    • Exchange (2016/2019)
    • iSCSI, Fiber, NAS, SAN Technologies, preferably Pure/NetApp
  • At least 5 years of experience working with:
    • Microsoft Azure, Azure AD, Enterprise Apps
    • Office 365 – Exchange Online, Teams, OneDrive, SharePoint
    • CentOS/Rocky Linux/RHEL v6/7/8/9 preferred
    • Advanced level and usage of scripting (PowerShell and/or Bash) for automation and problem resolution
    • SSO, SAML, and MFA expertise
    • Veeam Backup v11/v12 and Rubrik
• Self-motivated, self-starter, able to make independent choices free from immediate direction or supervision and able to discern the goals and direction of Patient First;
• An ability to work independently or as a member of a team on highly complex tasks and provide on-call support as part of a scheduled rotation with other team members;
• Available for occasional weekend and evening travel to various Patient First sites; must be able to work onsite;
• Must be able to lift up to 50 pounds.