Care Advisor Nurse-Call Center

Sign-on Bonus!

Patient First is accepting applications for the Care Advisor Nurse-Call Center in the following regions: Richmond VA, Tidewater/Hampton Roads VA, Northern Virginia, Baltimore MD, King of Prussia PA, and Southern NJ. Patient First provides a friendly work environment that promotes a team-oriented philosophy. 

The responsibilities of the job include, but are not limited to, the following:

• Performing comprehensive telephonic patient assessment and following all Patient First Policies and Procedures;
• Following established clinical protocols/guidelines and providing appropriate patient instructions according to urgency of calls;
• Complete documentation of all communication with patients, physicians, staff, employer, or insurance companies in the patient medical record;
• Uses, protects, and discloses patient Protected Health Information (PHI) in accordance with Heath Insurance Portability and Accountability act (HIPAA) standards;
• Expediting emergency calls as needed;
• Helping develop new members of the nurse call center.

Minimum education and professional requirements include, but are not limited to, the following:

• High school graduate or equivalent;
• State license as a registered nurse in good standing;
• Clinical experience with Patient First a plus;
• Utilization review and call center experience a plus;
• Computer skills and experience with Microsoft Word and Excel (required);
• Ability to work in a team-oriented environment that requires strong oral, written and interpersonal communication, problem solving, facilitation and analytical skills.

Maryland Applicants Only:

• Health, Dental and Vision insurance for employees and dependents
• Disability, Life and Long Term care insurance
• Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)
• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank
• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked
• Discounted medical treatment at any Patient First location for employees and immediate family
• Bonuses include:     

Patient First is an equal opportunity employer offering an excellent benefits package and competitive salary.