Patient Accounts Insurance Representative Supervisor

The responsibilities of this job include, but are not limited to, the following:

• Supervising the Insurance Representative Department including Insurance Representatives, Assistants, and Team Leads;
• Submitting weekly, monthly, and quarterly productivity and inventory reports to the Patient Accounts Manager;
• Completing annual performance evaluations for Insurance Representatives, Assistants, and Team Leads for established employees and after the first 90 days for new employees;
• Ensuring adherence to established Patient First policies and procedures;
• Setting goals for performance in compliance with Patient First’s vision and communicating goals to the department;
• Ensuring Team Leads monitor productivity and provide constructive feedback for process improvement;
• Documenting employee performance as needed;
• Adjusting account balances and fees due to timely filing and reclassifying accounts as needed;
• Assigning projects to staff as needed;
• Attending staff meetings as directed;
• Attending in-person meetings and conference calls with designated insurance company representatives;
• Maintaining timekeeping and personnel records;
• Interviewing and selecting staff as needed;
• Operating and maintaining office equipment as trained.

Minimum education requirements include, but are not limited to, the following:

• Bachelor’s degree in Management or Healthcare Administration (preferred) or combined equivalent of 3 years’ education and experience in the health care field, preferably in a medical billing department;
• Knowledge of general insurance policies and the health care claims revenue cycle;
• CPC-A, CPC, or CPB certification (preferred);
• Excellent analytical, verbal, and written communication skills;
• Strong interpersonal skills with the ability to prioritize and multitask;
• Employee must be 18 years or older;
• Must be proficient with using a computer and phone system and navigating Microsoft Office software;
• Must be able to sit, stand, and walk for long periods of time (possibly 4 to 7 hours at a time).