Systems Support Level II

The responsibilities of this job include, but are not limited to, the following:

• Providing support to System Support Level I representatives;
• Answering telephone calls and providing excellent customer service to callers;
• Maintaining the Equipment Database;
• Setting up and maintaining computer equipment in conference and training rooms;
• Testing software and suggesting software enhancements;
• Completing projects as directed;
• Documenting troubleshooting calls in the Support System for Management Information Systems (MIS) staff and center staff.

Minimum education and professional requirements include, but are not limited to, the following:

• Friendly presence, helpful attitude, good interpersonal skills and ability to work well with others;
• Ability to provide technical support over the telephone with a professional and patient demeanor;
• Ability to visualize a problem or situation and think abstractly to solve it; Ability to prioritize and multitask;
• Flexible for overtime hours, weekend on call support, and traveling to Patient First locations in all regions;
• Must be able to sit, stand, or walk for long periods of time (possibly 4-7 hours at a time) and lift heavy items (10-100 lbs);
• Two years of customer service experience in an Information Technology (IT) related position (preferred).