Systems Support Level III

The responsibilities of this job include, but are not limited to, the following:

• Answering Helpdesk calls concerning troubleshooting, analyzing, diagnosing, and resolving hardware, software, and connectivity problems, including user access and component configuration, answering questions, providing technical solutions, and training;
• Maintaining, repairing, and installing all hardware;
• Being on-call in the evenings and on weekends;
• Supporting and maintaining in-house computer systems, desktops, laptops, and peripherals;
• Working with end users to identify and deliver required PC service levels;
• Performing on-site installations of hardware, equipment contracts, and supervising contract-based installations;
• Ensuring network connectivity of all workstations;
• Providing guidance to junior members of the team as required;
• Performing on-site repair of computer systems and peripherals as needed.

Minimum education and professional requirements include, but are not limited to, the following:

• Must be 18 years of age or older a high school graduate or equivalent;
• Must be able to lift moderately heavy to heavy items (10 -100 lbs);
• Strong verbal and written communication skills and highly self-motivated;
• Working technical knowledge of desktop operating systems including Windows 95/98, NT, Windows 2000, 2003, XP Home, XP Professional, and Windows Vista;
• Ability to conduct research into software and hardware related issues and products;
• Excellent analytical and problem-solving abilities;
• Working technical knowledge of current network hardware, protocols, and standards;
• At least three years basic networking skills, such as TCP/IP and basic routing;
• At least three years working knowledge of operating systems and Microsoft Office products;
• Must be able to sit, stand, or walk for long periods of time (possibly 4-7 hours at a time).