Healthcare Payment Posting Team Lead

The responsibilities of this job include, but are not limited to the following:

• Overseeing the daily posting of payments received through various channels (checks, electronic payments (EFT), credit card transactions, etc.);
• Assisting staff with daily operations;
• Regularly reconciling posted payments with bank statements and financial records; including balancing Monthly Credit Card payments;
• Investigating and resolving discrepancies between posted payments and accounts receivable records;
• Testing new collection solutions;
• Monitoring team performance and productivity, providing feedback and conducting regular performance scorecard reviews;
• Developing and implementing training programs for team members to enhance skills and knowledge related to cash posting and refunds;
• Assisting with team communication, providing updates, resolving issues, setting goals, and maintaining standards;
• Communicating with third-party payers, such as insurance companies, to obtain missing remittances;
• Assisting other Team Leads with audit functions and other responsibilities as needed;
• Reporting errors related to postings, account adjustments, and payments, and providing data to the Accounts Receivable Manager;
• Monitoring monthly collections checklist.

Minimum education and professional requirements include, but are not limited to, the following:

• High school graduate or equivalent;
• At least one year of medical billing experience (preferred);
• Prior experience in cash/payment posting, accounts receivable, or a related role (preferred);
• Knowledge of electronic remittances (i.e., 835 files) and working with clearinghouses (preferred);
• Supervisory experience is preferred;
• Ability to work in a fast-paced environment and manage multiple priorities effectively;
• Proficiency in Microsoft Word and Excel;
• Ability to prioritize and multi-task;
• Good interpersonal and analytical skills.