Care Advisor Nurse-RN Team Lead

Sign-on Bonus!

The responsibilities of this job include, but are not limited to, the following:

• Acting as a resource for Care Advisor Nurses; ensuring timely resolution for callers’ inquiries and concerns;
• Monitoring and reviewing telephone triage calls and providing ongoing verbal and written feedback to staff; identifying, preparing, and maintaining documentation to ensure appropriate job performance by staff and the department;
• Ensuring staff adhere to work schedules in order to meet established call benchmarks;
• Conducting annual performance evaluations with staff;
• Maintaining documentation of current licensure and credentialing of mandatory training (e.g., ACLS, CPR, Code Drill, etc.);
• Assisting with interviewing, orientating, and developing staff;
• Assisting with Telehealth, patient portal messages, and after-hour calls as needed;
• Drafting memos, notices, or emails as needed to facilitate ongoing departmental communication;
• Meeting regularly with the Care Advisor Nurse Supervisor;
• Ensuring that staff comply with HIPAA regulations and all Patient First policies and procedures;
• Ensuring that documentation completed by staff in patients’ medical records is complete, concise, comprehensive, and understandable;
• Completing other duties as assigned;
• Maintaining a high level of confidentiality;
• Demonstrating ability to multi-task and work effectively and independently;
• Demonstrating ability to work extended hours, evenings, and weekends as needed.

Minimum education and professional requirements include, but are not limited to, the following:   

• Must be a minimum of 18 years of age;
• Must be a registered nurse;
• Eligible to be licensed in all states in which Patient First operates;
• Employment with Patient First in a clinical capacity for a minimum of 2 years preferred;
• Minimum of 2 years of supervisory experience in medical/surgical, urgent care, emergency, or critical care nursing preferred;
• Previous experience in a nurse telephone triage call center preferred;
• Strong professional clinical nursing knowledge;
• Exceptional listening, problem solving, and critical thinking skills;
• Computer knowledge and experience with Microsoft Word and Excel;
• Ability to use automated call distributor telecommunication systems;
• Ability to sit or stand for an extended period of time (possibly 4 to 8 hours at a time);
• Occasional travel required;
• Ability to manage a team-oriented environment.

Maryland Applicants Only:

Salary Range: $81,000 - $91,000, depending on experience.

Benefits and Other Compensation:

• Health, Dental and Vision insurance for employees and dependents
• Disability, Life and Long Term care insurance
• Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)
• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank
• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked
• Discounted medical treatment at any Patient First location for employees and immediate family
• Bonuses include:     

- Recruitment bonus     

- Patient Care Performance bonus